The position of Account Manager is a key member of the sales and operations team. This position requires a proven leader with a strong business acumen, excellent communication and relationship building skills and a passion for success. This position is primarily responsible for their area strategy, growing our existing customer base and EBITDA, exhibiting role model behav

Provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Performs pro active monitoring of computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions. Works directly w

Job Type Regular Manager, Security Operations The Manager, Security Operations reports to the Executive Director, Security & Classified Operations and Chief Security Officer. This position is accountable to lead the day to day functions of the Security Operations team which includes personnel clearance security, employee onboarding and offboarding, classified visitor cont

Must be flexible to work within the core operating hours of 7am 9pm EST Respond to inbound support requests via phone, email, and chat Troubleshoot hardware, software, and network issues Provide remote desktop support Thoroughly document and track support incidents in the service desk software Escalate complex issues to higher level support teams when necessary Maintain a

of Job You need to understand networking. Why is just as important as how. Given the freedom to innovate, you seek new and better ways of doing things. You love to mentor others because you know a stronger team means everybody wins. If you are looking for an opportunity to make a difference and build a team, talk to us. Provide post sales deployment engineering expertise a

Develop and maintains thorough knowledge of MSA Connected products/solutions in designated segment acting as trusted advisor to customer base Build rapport with key stakeholders for designated customers (internal and external) Execute initial customer onboarding and adoption process for MSA's connected services & solutions in designated region/segment Provide ongoing trai

Reporting to the Sales & Business Development Director, the Technical Inside Support Representative is a key member of the Relay & Power Systems team. This position is responsible for supporting the RPS sales proposal process associated with electrical utility, heavy industrial and emerging markets in the transmission and power distribution segments. The primary focus of

Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) Properly troubleshoot and resolve user computer issues including hardware and software related concerns Assist other technicians in resolving complex issues Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer Ass

The Destiny Solution Consultant plays a pivotal role in advising and guiding customers on the optimal implementation and utilization of the Destiny solution, encompassing both Resource Manager and Library Manager solutions. This position acts as a trusted advisor to stakeholders within school districts, providing expert insights and best practices to maximize the value de

include but are not limited to Provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Requirements Bilingual language skills (French) required. A 2 year degree in Information Technology, or related discipline. 1 3 years t

The Technical Services Coordinator will perform essential job requirements in a dynamic service environment where planning, organizing skills and related experience are essential for success He/she maintains responsibilities for working closely with the field management team and other staff to support internal and external customers by coordinating and organizing all aspe

Technical Support Provides tier 1 support for all IT systems and applications; Escalates appropriate tier 2 and 3 tickets to a Systems Administrator in a timely manner with a focus on customer service. Meets or exceeds stated service desk support metrics. Assist with the creation, administration, and termination of end user accounts per access control policies. Supports n

Perform help desk functions with excellent customer service skills (both over the phone and email) Demonstrate effective and efficient troubleshooting and problem solving skills Effectively convey information and ideas in all directions Document system problems and resolutions using Service Now Assist with testing of production implementations, working closely with your t

Respond promptly, accurately, and professionally to customer inquiries (phone, e mail, fax, EDI) Determine vehicle specifications (on line, file, or microfiche) Order parts using on line parts manuals, engineering prints, and photographs Expedite and follow up on customer orders Coordinate with buyer for special part purchases Maintain customer's master files Provide supp

Application Support Analyst Job details Posted 14 May 2024 Location Castle Shannon, PA Job type Permanent Reference 920726 Job description Role Application Support Analyst Location Remote in Pittsburgh, PA and will convert to 3 Days hybrid Duration 6 Months + Extensions or Possible Conversion Overview Experience with Data Governance and data lineage. Rocket (data governan